Terms of Service Agreement

THIS IS AN AGREEMENT BETWEEN YOU OR THE ENTITY YOU REPRESENT (hereinafter referred to as “You” or “Your”) AND SolutionsInc (hereinafter referred to as “SolutionsInc,” “Our,” “We,” or “Us”) GOVERNING THE USE OF THE SolutionsInc Cloud SOFTWARE SERVICES. This Agreement consists of the following terms (hereinafter referred to as the “Terms”).

Note: We periodically update these terms. If you have an active SolutionsInc subscription, we will notify you via email or in-app notification when we update them.

1. Definitions

The following words and phrases shall have the meanings set out below:

• “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the entity in question.
• “User Data” means information pertaining to an individual using the SolutionsInc Services.
• “Confidential Information” means any information disclosed by one party (“Disclosing Party”) to the other party (“Receiving Party”), either orally or in writing, that is designated as confidential or that should reasonably be understood as confidential, given the nature of the information and the circumstances of disclosure.
• “Customer Data” or “Your Data” means any data provided by the customer that SolutionsInc processes on behalf of the customer as a data processor during the provision of the Services.
• “Customer Personal Data” means Customer Data relating to an identifiable individual or entity (where entity information is afforded the same protection as Personal Data under applicable data protection laws and regulations).
• “Data Processing Addendum” (DPA) means the appendix governing the handling of customer data.
• “Documentation” means the online user manuals, documentation, and help and training materials related to the SolutionsInc Services, updated from time to time, available at www.solutionsinc.co.uk or other websites designated by us.
• “Order Form” means the order document or online order or subscription activation form specifying the Services to be provided under this Agreement, entered into between the User and Us or any of Our Affiliates, including any appendices and amendments thereto. By completing an Order Form under this Agreement, the Partner agrees to abide by the Terms of this Agreement as if they were an original party thereto.
• “Processing” means any operation or set of operations performed on Data and Customer Personal Data, whether automated or not, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
• “Services” means the products and Services ordered by the User through the Order Form or provided to the User for free (as applicable) or under a free trial and made available by us online, including related offline and mobile components, as described in the Documentation. “Services” do not include Third-Party Content and Applications.
• “Sub-Processor” means any Data Processor engaged by SolutionsInc, or by another Sub-Processor.
• “Terms of Service” means this document.
• “SolutionsInc” offers its services within the United Kingdom and outside of its borders.

2. Acceptance of Terms

To accept the Terms, you must be of legal age to enter into a binding agreement. If you do not agree to the Terms, you should not use any of our Services. You may accept the Terms by checking a box or clicking a button indicating your acceptance of the terms, or by actually using our Services. Employees or affiliates of companies offering Services that directly compete with any SolutionsInc Services are expressly prohibited from accessing any SolutionsInc Services for the purpose of conducting competitive research or related activities.

3. Services

3.1 Free Trial
We offer new customers a license to try our product for free (the “Trial Version”) for a limited time. You are not obligated to purchase a subscription to use any paid Service as a result of subscribing to the Trial Version.

3.2 Beta Services
We may offer certain Services as closed or open beta Services (“Beta Service” or “Beta Services”) for testing and evaluation purposes. You agree that we have the exclusive right and discretion to determine the test and evaluation period for the Beta Services. We will be the sole judge to assess the success of such tests and any decision about offering Beta Services as commercial Services. You will not be obligated to purchase a subscription to use any paid Service as a result of subscribing to any Beta Service. We reserve the right to cease, at any time and from time to time, temporarily or permanently, any of the Beta Services with or without notice. You agree that SolutionsInc shall not be liable to you or any third party for any damages related to, arising from, or caused by modifying, suspending, or ceasing the provision of any Beta Services for any reason.

3.3 User Paid Subscriptions
Unless otherwise specified: (i) Services are purchased as User subscriptions and can be used by no more than the specified number of Users, (ii) additional User subscriptions may be added during the subscription period at the same price as existing subscriptions, pro-rated for the remaining portion of the subscription term in effect at the time of adding additional User subscriptions, and (iii) added User subscriptions will expire on the same date as the prior subscriptions. User subscriptions are for designated Users only and may not be shared or used by more than one User, but may be reassigned to new Users in place of previous Users who no longer require ongoing use of the Services.

3.4 Free Versions
We may offer free Services. Use of Free Services is subject to the terms and conditions of this Agreement. Please note that Free Services are provided to the User at no charge up to certain limits described in the Documentation. Use beyond those limits requires the purchase of additional resources or Services. You agree that SolutionsInc, in its discretion, may terminate your access to Free Services or any part thereof.

4. Usage Restrictions

The User shall not:

• Transfer or otherwise make available the Services to any third party.
• Provide any Services based on the Services without prior written consent.
• Use any links to third-party websites without agreeing to their terms of use.
• Post links to third-party websites or use their logos, company names, etc., without prior written consent.
• Use the Services for illegal purposes or to send materials that are illegal, defamatory, harassing, libelous, infringing on others’ privacy, offensive, threatening, harmful, vulgar, pornographic, obscene, or otherwise inappropriate, offensive to religious feelings, promoting racism, containing viruses, or that infringe or may infringe the intellectual property or other rights of others.
• Use the Services to send “junk,” “spam,” “chain letters,” “phishing,” or unsolicited mass distributions of emails.

We reserve the right to revoke your access to the Services if we have reasonable grounds to believe that you are using the Services to engage in any illegal or unauthorized activity.

5. User Responsibilities

5.1 Prerequisites
The User is responsible for obtaining access to the Internet and the necessary hardware required to use the Services.

5.2 Registration Obligations
The User agrees to:

• Provide true, accurate, current, and complete information about themselves as prompted during the registration process; and
• Maintain and promptly update the information provided during registration to ensure it remains true, accurate, current, and complete.

If you provide any information that is untrue, inaccurate, not current, or incomplete, or if SolutionsInc has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, SolutionsInc may terminate your subscription and deny current or future access to any or all Services.

5.3 Transmission of Content
The User agrees to bear sole responsibility for the content of their transmissions via the Services.

5.4 Use of Extensions
When you enable a SolutionsInc extension that copies, modifies, or displays your data, you acknowledge that you reasonably conclude that this extension requires SolutionsInc to access, copy, distribute, store, transmit, or format your data to perform the functionality enabled by the extension, granting SolutionsInc the rights to do so in order to provide you with additional functionality.

When you enable a SolutionsInc extension that connects to a third-party application or service, you confirm that you agree to the terms of service of the third party and grant SolutionsInc permission to access, copy, format, transmit, and share with that third party any data required by such third party to provide Services on your behalf. Furthermore, you release SolutionsInc from all liability related to the third party’s access to data provided to it on your behalf and their use thereof.

5.5 Privacy Policy
User data that you provide to SolutionsInc through the Services is subject to SolutionsInc’s Privacy Policy. Your choice to use the Service signifies your acceptance of the terms of SolutionsInc’s Privacy Policy.

5.6 Safe Usage
The User is responsible for the safe use of the Services. This includes securing User account credentials, protecting User data security while transmitting to and from the Services, and taking all appropriate steps to securely encrypt or export any User data transmitted to the Services. The User is additionally responsible for ensuring that no private content is accidentally made publicly accessible.

The User agrees to use reasonable economic efforts to prevent unauthorized access to or use of the Services and to promptly notify us of any such unauthorized access or use by emailing support@solutionsinc.co.uk. Please note that we shall not be liable for any losses or damages resulting from unauthorized access and/or use of the User’s account.

5.7 Data Law Compliance
The User is responsible for the accuracy, quality, and legality of their data and the manner in which they obtained their data.

5.8 Compliance with Local Laws
The User agrees to use the Services only in accordance with the documentation and applicable laws and government regulations.

5.9 Compliance by Other Users
If the User agrees on behalf of their company, they are responsible for compliance with this agreement by other users of the account.

If any user under your subscription violates the terms of this agreement, SolutionsInc may terminate your subscription and deny current or future access to any or all Services.

6. SolutionsInc Responsibilities

6.1 Security
SolutionsInc will maintain administrative and technical safeguards to protect the security, confidentiality, and integrity of your data. These safeguards include, among other things, measures to prevent access, use, modification, or disclosure of User data by our personnel, except (a) to provide the Services and prevent or address service or technical problems, (b) as required by law in accordance with the “Confidentiality: Forced Disclosure” section below, or (c) in cases explicitly permitted in writing by the User.

6.2 User Data Privacy
SolutionsInc is committed to protecting personal data pertaining to individual users of the Service and agrees to the terms set forth in the Privacy Policy.

6.3 Customer Data and Personal Data Privacy
If the User’s use of the Services involves processing Customer Personal Data as described in the Data Processing Agreement, the terms of the Data Processing Addendum (“DPA”) apply to such processing (please contact SolutionsInc to sign the DPA) and will be incorporated into this Agreement as of the date the DPA is executed in accordance with the instructions contained therein.

6.4 Availability
We will use all reasonable economic efforts to ensure that Services purchased online are available 24/7, except for: (i) planned downtime (of which we will notify in advance electronically) and (ii) unavailability caused by circumstances beyond our control, including but not limited to acts of God, government action, flooding, fire, earthquake, civil unrest, acts of terrorism, strikes or other labor disputes (other than involving our employees), infrastructure or Internet service provider failures or delays, third-party applications, or denial-of-service attacks.

7. Fees, Payments, Cancellations, and Refunds

7.1 Automatic Renewal and Fee Changes
If you activate a paid subscription after the end of the free trial period and at the end of each subscription period for SolutionsInc Cloud, subscriptions are automatically renewed, and payment is processed using the payment method entered in the SolutionsInc Cloud Billing section. We reserve the right to change subscription fees and to charge for Services that are currently available for free.

7.2 Non-Refundable Fees
You are responsible for all fees outlined in the Order Forms. Unless otherwise specified in this document or the Order Form, (i) fees are based on the Services purchased, not on actual usage, and (ii) payment obligations are non-cancelable, and fees paid are non-refundable.

7.3 Billing and Payment Details
Fees will be billed in advance on a monthly/yearly basis, and otherwise according to the applicable order form. Unless otherwise specified in the Order Form, fees are due within 30 days of the invoice date. The User is responsible for providing us with complete and accurate billing and contact information and for notifying us of any changes to such information.

SolutionsInc employs third-party service providers to handle payment processing. However, these service providers may not store, retain, or use Customer payment account information except for processing payment information for SolutionsInc. For payments made in USD, BRL, CAD, GBP, EURO, ZAR, SGD, and AUD, billing will occur under the name “SolutionsInc.” The User must acknowledge and agree that the payment method selected at checkout will be charged for all payments made through the Service. The User is responsible for providing us with complete and accurate billing and contact information and for notifying us of any changes to such information.

7.4 Credit Card or PayPal Payments
If the User pays by credit card or PayPal, they authorize us to charge their credit card, bank account, or PayPal account for all fees due during the Subscription Period. Additionally, you authorize us to utilize third-party services for payment processing and agree to disclose payment information to such third parties.

7.5 Refunds
For payments made for future periods, if a refund request is made within 10 days of payment, SolutionsInc will offer a full refund. Refunds will not be issued for payments made for past periods. Fees for additional storage, support packages, add-ons, migrations, kickstarts, and training service fees are non-refundable once the service has been initiated.

7.6 Payment Retry and Account Suspension
If SolutionsInc is unable to process the payment for an invoice, SolutionsInc will attempt to retry for the next 14 days. If payment is not received within 14 days, SolutionsInc will suspend the account on the 15th day. To reactivate your account, you may simply pay the outstanding invoices. If your account is not reactivated within 45 days of suspension, your account will be deleted. Archiving will be accessible for an additional 30 days.

7.7 Cancellation
The User may cancel this subscription at any time, utilizing the above-mentioned Billing section. Cancellations made before the end of any subscription period will halt the automatic renewal of the SolutionsInc Cloud subscription at the end of the subscription term. Your account will remain active until the end of the paid subscription term already incurred. The User will not incur any charges for using any Service unless they opted for a paid subscription plan.

7.8 Backup and Restoration
If your paid account has been closed and if any archive is available to restore from, in addition to any unpaid invoices, a restoration fee of £75 will be charged for restoring the account.

For paid accounts, daily backups are retained for the last 7 days, and weekly backups for the last 4 weeks. For trial and free accounts, daily backups are retained for the last 7 days. In the event that your CRM data is inadvertently lost or modified, you may request that we replace your current CRM data with one of these backups for a fee of £75 per request by emailing us at support@solutionsinc.co.uk and providing the reason for the request and the date of the backup you wish to restore to your instance. Restoration will remove all newly created CRM data and restore any changes made to existing CRM data after the backup restoration date.

7.9 Payment Disputes
SolutionsInc will review and respond to payment disputes submitted to billing@solutionsinc.co.uk. However, we will not exercise our rights under the preceding “Payment Retry and Account Suspension” section if the User challenges applicable charges in a legitimate and good faith manner and cooperates closely in resolving the dispute.

7.10 Sales Tax
All fees exclude any taxes that may apply depending on the case. The User agrees to pay any taxes applicable in connection with their use of the subscription service and other Services.

7.11 Future Functionality
The User agrees that their purchases are not contingent upon the delivery of any future features or functionalities, nor are they dependent on any oral or written public comments made by us regarding future features or functionalities.

7.12 Purchases from SolutionsInc Partners
Customers may purchase services, software, or mobile applications from external vendors who are authorized SolutionsInc partners. These partners are commonly referred to as channel partners. In such cases, customers will need to enter into a separate agreement with the channel partner. It is important to remember that customers are subject to the same terms of service outlined in the main agreement (these Terms of Service) with SolutionsInc. All fees, including taxes, will be payable to the Channel Partner according to the terms agreed upon between the Customer and the Channel Partner. In the case of refunds, it is the responsibility of the Channel Partner to pay the Customer, not SolutionsInc.

8. Subscription Term, Termination, and Suspension

8.1 Term and Renewal
The initial subscription term will be specified in the Order, and the subscription will automatically renew for the shorter of either the shorter subscription term or one year. To prevent the subscription from renewing, it must be canceled. If the User adds products during the Subscription Period, fees for those additional products will be charged pro-rata and will renew along with the subscription, unless otherwise specified in the User’s Order.

8.2 Suspension and Termination of Paid Accounts
We may suspend a User’s account or temporarily disable access to all or part of any Service in the event of suspected illegal activity or requests from law enforcement or other governmental agencies. Appeals against the suspension or disabling of a User account must be directed to support@solutionsinc.co.uk within thirty days of receiving the suspension notice. We may close a suspended or disabled User account after thirty days. A User’s account can also be deleted upon user request. Additionally, we reserve the right to close a User’s account and deny Services if there is reasonable suspicion that the User has breached the Terms, and to revoke a User’s access to any Beta Service in the event of unforeseen technical issues or the discontinuation of Beta Services. Closing a User account will include the denial of access to all Services, deletion of information from the User account such as email address and password, and removal of all data from the User account.

8.3 Suspension and Termination of Free Services
SolutionsInc may suspend, limit, or terminate the provision of Free Services at any time without notice. If you do not log into your account for 60 days, we will consider your account “inactive” and reserve the right to close the account and delete your users and data.

Educational accounts will be deleted by the end of the 6th month from the registration date.

9. Data Ownership

9.1 Data Ownership
We respect your ownership rights to the content and data created or stored by you. You own the content created or stored by you. Unless expressly permitted by you, the use of the Services does not grant SolutionsInc or any of its partners a license to use, reproduce, adapt, modify, publish, or distribute the content created by you or stored in your User account for commercial, marketing, or similar purposes. However, you grant SolutionsInc permission to access, copy, store, and format the contents of your User account solely to the extent necessary to provide you with Services.

9.2 Sample Files and Applications
SolutionsInc may provide sample data and files to demonstrate the effective use of the Services for certain purposes. The information contained in such sample files and applications consists of randomly generated data. SolutionsInc makes no warranties, either expressed or implied, regarding the accuracy, usefulness, completeness, or reliability of the information or sample files and applications.

9.3 Data Location and Processing Subcontractors
9.3.1 Data Location: Upon registration, your account with SolutionsInc will be hosted in a data center in your nearest region, determined based on your IP address. During registration, if your IP address is masked, our workflow may store your data outside your jurisdiction, as we rely on your IP address to accurately determine your region or country for account assignment. Any discrepancies between your actual location and the information provided during registration may result in your instance being hosted in a different region.

If you wish to move your SolutionsInc instance to another region offered by SolutionsInc, the account owner must send an email to support@solutionsinc.co.uk with their SolutionsInc instance URL.

10. Communication with SolutionsInc

The Service may include certain communications from SolutionsInc, such as service announcements, administrative messages, and newsletters. The User acknowledges that such communication will be considered part of their use of the Services. As part of our policy to ensure your complete privacy, we also provide you the option to unsubscribe from receiving newsletters from us. However, the User will not be able to opt out of receiving service announcements and administrative messages.

11. Confidentiality

11.1 Confidential Information
The User’s confidential information includes their data; Our Confidential Information includes our Services; and Confidential Information of each party includes the terms of this Agreement and any Order Forms (including pricing), as well as business and marketing plans, technical and technological information, product plans and designs, and business processes disclosed by such party. However, Confidential Information does not include any information that (i) is or becomes publicly known through no breach of any obligations to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligations to the Disclosing Party, (iii) was received from a third party without breach of any obligations to the Disclosing Party, or (iv) was independently developed by the Receiving Party.

11.2 Protection of Confidential Information
The Receiving Party will use the same degree of care it uses to protect the confidentiality of its own confidential information of a similar nature (but no less than reasonable care) (i) will not use any Confidential Information of the Disclosing Party for purposes outside the scope of this Agreement, and (ii) unless the Disclosing Party provides written consent, will limit access to the Confidential Information of the Disclosing Party to those employees and contractors of the Disclosing Party and its Affiliates who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party with protections no less stringent than those set forth in this Agreement. Neither party will disclose the terms of this Agreement or any Order Form to any third party other than its Affiliates or legal counsel without the prior written consent of the other party, provided that the party making such disclosure to its Affiliate, attorney, or accountant will remain responsible for ensuring that such Affiliate, attorney, or accountant complies with the provisions of this “Confidentiality” section.

11.3 Disclosure Under Compulsion
The Receiving Party may disclose the Disclosing Party’s Confidential Information to the extent required by law, provided that the Receiving Party notifies the Disclosing Party in advance of the compelled disclosure (to the extent permitted by law) and provides reasonable assistance, at the Disclosing Party’s expense, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is legally compelled to disclose the Disclosing Party’s Confidential Information in a civil proceeding in which the Disclosing Party is a party, and the Disclosing Party does not contest such disclosure, the Disclosing Party shall reimburse the Receiving Party for reasonable costs incurred in gathering and providing secure access to such Confidential Information.

12. Data Retention and Deletion Policies

With respect to Customer Data, the Data Processing Agreement applies, which is hereby incorporated by reference, and the parties agree to abide by the terms set forth in the Data Processing Agreement. For the avoidance of doubt, SolutionsInc is a data processor that processes data on behalf of the customer (“Data Controller”).

12.1 Trial Accounts
If a paid subscription is not created within 12 days after the trial period ends, we reserve the right to delete the trial account and all associated trial data after 12 days.

12.2 Paid Accounts
Data in Paid Accounts that have been canceled or have overdue payments. If for any reason we are unable to successfully charge the User’s preferred payment method, we reserve the right to suspend access to the User’s account within 15 days of the failed billing attempt and to delete the account, users, and all associated User data within 90 days of the first failed billing attempt.

13. Referral Programs

SolutionsInc may provide, at its discretion, participation in referral programs that reward participants for referring customers to SolutionsInc. By participating in these programs, you agree to keep all materials, terms, details, and agreements related to the program confidential, except in cases where this has been expressly permitted by SolutionsInc. Furthermore, any referral links provided by SolutionsInc for this program may not be shared through any tools that shorten, modify, or track links in any way. Links may not be further transferred, sold, or shared with the general public unless SolutionsInc expressly permits. If it is found that users have engaged in behavior that violates these terms, SolutionsInc may revoke access to the referral program and invalidate any rewards earned through the program.

14. Amendments to the Terms of Service

We reserve the right to change these Terms after prior notice to the User at any time. Users will be notified of any such changes via email or by posting changes on the website’s terms of use. Users may terminate their use of the Services if the Terms are changed in a manner that materially affects their rights regarding the use of the Services. Continued use of the Service after notice of any changes to the Terms will be considered acceptance of the modified Terms.

15. Intellectual Property Rights

15.1 Ownership
We retain all rights to our Technology and Usage Data, and our Services are offered as online solutions. As a customer, access to the source code is restricted. We may freely incorporate any suggestions, enhancement requests, recommendations, corrections, or other feedback provided by you or other users or end users regarding our products or services to improve our products and services. The customer agrees that SolutionsInc may use their name, logo, and/or use case in its marketing materials for internal and external purposes. These marketing materials are referred to as “Promotional Materials,” and the rights granted therein are global, perpetual, and applicable to all media. However, if the Customer prefers that its name and logo not be used in SolutionsInc’s Promotional Materials, it may request the cessation of such use by emailing support@solutionsinc.co.uk. Please note that processing requests may take up to 30 days.

15.2 Usage Data
SolutionsInc may collect usage data regarding the product to improve the service and assist customers in utilizing more features. Usage data tracks only actions performed and does not store customer-specific confidential data. This data is used solely by SolutionsInc and any authorized partners of the customer. Usage data is shared in accordance with Section 11 (Confidentiality) of the Agreement.

16. Disclaimer of Warranties

THE USER EXPRESSLY UNDERSTANDS AND AGREES THAT THEY USE THE SERVICES AT THEIR OWN RISK. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SolutionsInc EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SolutionsInc DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR FREE OF VIRUSES. USE OF ANY MATERIALS DOWNLOADED OR OBTAINED THROUGH THE USE OF THE SERVICES IS AT YOUR OWN DISCRETION AND RISK, AND THE USER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEM, MOBILE DEVICE, WIRELESS DEVICE, OR DATA THAT RESULTS FROM SUCH USE OR DOWNLOAD OF SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM SolutionsInc, ITS EMPLOYEES, OR REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

17. Limitation of Liability

17.1 Liability Limitations
IN NO EVENT SHALL THE AGGREGATE LIABILITY OF SolutionsInc AND ITS AFFILIATES TO YOU AND YOUR AFFILIATES IN CONNECTION WITH ANY SERVICE, WHETHER DIRECT OR INDIRECT, EXCEED THE FEES PAID BY YOU FOR SUCH SERVICE DURING THE TWELVE MONTHS PRIOR TO THE FIRST INCIDENT GIVING RISE TO LIABILITY. THE FOREGOING LIMITATION SHALL APPLY REGARDLESS OF WHETHER THE CLAIM IS BASED ON CONTRACT, TORT, OR ANY OTHER THEORY OF LIABILITY, AND SHALL NOT LIMIT THE USER’S PAYMENT OBLIGATIONS AND THOSE OF ITS AFFILIATES UNDER THE ABOVE “FEES AND PAYMENTS” SECTION.

17.2 Exclusion of Consequential and Related Damages
YOU AGREE THAT SolutionsInc SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER LOSSES OR DAMAGES, INCLUDING LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER LOSS RESULTING FROM OR CAUSED BY THE USE OF OR INABILITY TO USE THE SERVICE, EVEN IF SolutionsInc HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING EXCLUSION OF LIABILITY SHALL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

18. Indemnification

You agree to indemnify and hold harmless SolutionsInc, its officers, directors, employees, suppliers, and affiliates from any losses, damages, fines, and expenses (including attorney’s fees and costs) arising from or related to any claims that you used the Services in violation of the rights of another party, in violation of any law, in violation of any provisions of the Terms, or any other claims related to your use of the Services, except where such use is authorized by SolutionsInc.

19. Notice Procedures

All notices, permissions, and approvals under this Agreement must be in writing and will be deemed delivered on (i) personal delivery, (ii) the second business day after mailing, or (iii) the first business day after sending by email (provided that the given email address shall be sufficient for a notice of termination or claim for damages). Billing notices should be directed to the appropriate billing contact person designated by the User. Any other notices directed to the User will be directed to the appropriate administrators designated by the User.

20. End of Terms of Service

Please contact us with any questions regarding this agreement at support@solutionsinc.co.uk.