Live Field Service & Asset Maintenance

Asset Maintenance.
Maximise uptime, minimise cost.

Maintenance Icon

Schedule periodic visits, track machinery health, and manage Annual Maintenance Contracts (AMC) directly from your central ERP database.

Natively integrated within the SolutionsERP landscape, the Maintenance module (powered by ERPNext) bridges the gap between client agreements and field engineer execution. Automate service calendar runs, record detailed engineering reviews, and protect corporate warranties effortlessly.

SolutionsInc ERP Maintenance & Support Dashboard
Multi-level Maintenance Schedule and Calendar Generation Interface
Calendar Synced

HVAC System Audit

Customer: Apex Industrial

Periodicity: Quarterly
Planned Visits: 4 Generated
Assigned To: David Miller
Strategic Planning

Proactive Maintenance Schedules
& automated dispatch.

Say goodbye to forgotten service visits. Generate comprehensive, multi-date schedules directly from Sales Orders and push automated tasks straight to your engineers’ calendars.

  • Dynamic Recurring Intervals Map complex service contracts with ease. Create Maintenance Schedule masters directly from confirmed Sales Orders. Flexibly define crucial fields—including Customer, contracted Items, Start/End dates, and Periodicity rules (Weekly, Monthly, Quarterly, Half Yearly, Yearly, or Random).
  • One-Click Schedule Generation Skip the manual math. Simply click “Generate Schedule” to instantly render chronological task rows mapped specifically per activity type. Once submitted, the system automatically injects active calendar events directly into your service agents’ and salespeople’s dashboards.

Business Benefit: Secure predictable recurring revenue streams. By converting Annual Maintenance Contracts (AMC) into automated, auditable service events, you eliminate delivery errors, secure machine health, and keep clients delighted.

Field Execution

Traceable field visits &
asset service history.

Log exact engineering efforts on-site. Record replacement parts, map active warranties, and secure customer feedback directly onto individual serialized machine logs.

  • Serialized Asset Audits Track every critical action inside the Maintenance Visit voucher. Categorise works using precise **Maintenance Types** (Scheduled, Unscheduled, or Breakdown) and lock actions strictly against specific Item and **Serial Number** registers.
  • Completed Loops & Feedback Track completion metrics (Partially or Fully Completed), capture client signatures under Customer Feedback, and log assigned Sales Persons. The ledger links natively to active Warranty Claims, Sales Orders, and master Schedules.

Business Benefit: Take the chaos out of field dispatch. By standardising visit checklists, tracking breakdowns transparently, and evaluating warranty claims in real-time, you protect material stock margins and deliver pristine SLA compliance.

Biometric field service visit logging dashboard
Engineer On-Site

Visit #MNT-VST-0941

Type: Breakdown Service
Serial No: SN-ENG-9042
Status: Fully Completed
Immutable Asset Maintenance and Calibration Logs Interface
Log Auto-Created

Robot Arm CNC #4

Asset Code: AST-0024

Type: Calibration
Last Run: 23 May 2026
Next Run: 23 Nov 2026
Infrastructure Protection

Preventive Maintenance
& strict asset calibration.

Protect your machinery, tools, and office infrastructure from unexpected breakdowns. Establish automated preventive schedules, manage internal service crews, and map compliance logs.

  • Dedicated Maintenance Teams Group your technicians, mechanics, and external certifiers into structured Asset Maintenance Teams. Assign team leaders, limit specific tasks by role, and manage work queues dynamically.
  • Preventive Actions & Task Routing Plan exact task intervals under Preventive or Calibration categories. Track Start, End, and Last Completion Dates. Upon submission, the engine dynamically generates Asset Maintenance Logs, schedules subsequent terms, and pushes direct ToDo tasks straight to assigned engineers.

Business Benefit: Prevent unexpected, high-cost machinery failures, prolong the actual lifecycle of company hardware assets, and maintain 100% compliant, auditable quality logs for ISO standards.

Logic Mascot
Celebration Accent Inventory Application Icon

“Drafting precise service schedules is critical, but true field operations rely on material availability. With SolutionsInc, your active breakdown visits automatically allocate real-time spare parts and track specific serial numbers within our Inventory module!”

Explore Stock Integration
Operational Integrity

Traceable execution &
value-adding asset repairs.

Close the loop on asset protection. Automatically track every scheduled job run, record critical breakdowns, and capitalise hardware restoration costs straight to your accounting books.

  • Immutable Maintenance Logs Every plan generates structured Asset Maintenance Logs. Track work statuses transparently (Planned, Completed, Cancelled, or Overdue). Once a log is marked completed, the scheduler automatically recalibrates and spawns your next due run.
  • Capitalised Asset Repairs Log sudden hardware breakdowns inside the Asset Repair ledger—capturing failure date and consumed stock items (Material Issue). Turn high repair costs into asset value using the Capitalise Repair Cost toggle, instantly increasing overall valuation and extending the asset’s active lifespan.

Asset Movement

Track transfers, custody changes, and physical locations securely.

Value Adjustment

Perform precise asset depreciation corrections and manual revaluations.

Asset Capitalisation

Merge stock items and loose parts into one complex, booked hardware asset.

Business Benefit: Bridge the gap between maintenance operations and financial accounting. Automatically link repair invoices to general ledgers, write off consumed parts from inventory, and increase net book value dynamically—securing perfect audit readiness.

Asset Repair and Maintenance Logs System in ERP
Repair Capitalised

Forklift Hydro-Pump

Voucher: AST-REP-0914

Repair Cost: £1,250.00
Value Added: Yes (Capitalised)
Life Extended: +24 Months
Cross-module data flow and ERPNext maintenance connections
Ecosystem Synced

Enterprise Service Loop

Direct Database Links

Sales Contract: Linked
Warranties: Active
Tasks Assigned: Auto-Routed
Operational Synergy

Seamlessly connected
operations ecosystem.

Eradicate departmental siloes. Map customer data, sales contracts, equipment warranties, and physical hardware assets directly to automated calendars and task managers.

  • Contract-to-Execution Pipeline Every confirmed Sales Order (Maintenance) serves as the native start point for generating your Maintenance Schedule or Maintenance Visit. Basic visit data—including Customer, Item specifications, and active **Serial Numbers**—flows forward automatically with zero manual entry.
  • Unified Support, Assets & Task Boards Resolve client complaints rapidly. Link incoming **Warranty Claims** and service records straight to physical Asset logs, while the scheduling engine automatically dispatches **ToDos** and calendar events directly to your engineers’ devices.

Business Benefit: Eradicate operational blind spots by unifying sales, stock, and field support. Keep your service desk, finance, and technicians perfectly aligned on job progress and material usage.

Unified Service OS
Fireworks Icon

One ecosystem for
your entire company.

Maintenance is just the action layer. SolutionsInc provides a fully integrated digital landscape where schedules, spare parts inventory, financials, and helpdesk tickets operate in absolute synchronisation.